Four Strategies for Increasing Empathy

Recently, I was asked the question, how can we increase the use of empathy? It is exciting to see the growing interest in developing empathy. It seems empathy is finally being recognized for the important role it plays in our social and organizational interactions. Empathy is a foundational principle of Design Thinking. Without empathy, it is impossible […]

Empathy: Why It Needs To Be Part Of Your Competitive Strategy

Lately, terms like “human-centered” and “customer-centric” are becoming part of business lingo. These terms call for companies to examine their business from the perspective of their customers, to understand the challenges of the people they serve, to see the world through the eyes of their customers. In other words, there is a growing call for […]