Design Thinking in Action: Insights from the field

A question I often get is, how do we put Design Thinking into practice? This is a complex question to answer because Design Thinking is flexible and can be applied in many ways so, context is important. In this article, I attempt to answer this question with specific examples from the field. The Stages of […]

Four Strategies for Increasing Empathy

Recently, I was asked the question, how can we increase the use of empathy? It is exciting to see the growing interest in developing empathy. It seems empathy is finally being recognized for the important role it plays in our social and organizational interactions. Empathy is a foundational principle of Design Thinking. Without empathy, it is impossible […]